Privacy Policy
This Privacy Policy describes how e-Tech Solutions Inc. d/b/a MaestroWorks.io ("we," "us," or "our") collects, uses, discloses, and protects personal information in connection with the MAESTRO platform and related services.
1. Scope
This Policy applies to: (a) visitors to maestroworks.io located in the United States; (b) registered account holders and Authorized Users of the Service; and (c) individuals whose information is processed through the Service on behalf of our U.S. business customers.
This Policy does not apply to customers or individuals located in the European Economic Area, United Kingdom, or other jurisdictions outside the United States. Those individuals should contact legal@maestroworks.io for applicable privacy information.
2. Information We Collect
2.1 Information You Provide
- Account information: name, email address, company name, job title, billing information
- Profile information: preferences, settings, and communication preferences
- Customer Data: any content, files, or data you submit to the Service for processing by AI Agents
- Communications: support tickets, survey responses, feedback
2.2 Information Collected Automatically
- Usage data: features used, agent interactions, session duration
- Device and browser data: IP address, browser type, operating system, device identifiers
- Log data: API calls, error logs, timestamps
- Cookies and similar technologies (see Section 7)
- Website analytics: we use privacy-friendly, cookie-free analytics to understand how visitors use our website. It doesn't track you across other sites or build a profile of you.
2.3 Information from Third Parties
- Single sign-on providers (e.g., Google, Microsoft) if you use them to log in
- Payment processors (transaction confirmations only — we do not receive full card numbers)
3. How We Use Your Information
3.1 To Provide the Service
Account management, processing AI Agent workflows and returning results, customer support, and payment processing.
3.2 To Improve the Service
Analyzing usage patterns, diagnosing technical issues, and conducting research and development.
3.3 Legal Compliance
Responding to lawful U.S. government requests, enforcing our Terms, fraud prevention, and financial record-keeping.
3.4 Marketing
Sending newsletters and product updates with opt-out available at any time.
4. Data Sharing and Disclosure
We do not sell personal information. We share information only as follows:
4.1 Service Providers
Vetted vendors (cloud infrastructure, payments, email, analytics) under contractual data protection obligations. This includes Stripe, Inc., which processes payment information on our behalf. Stripe's privacy policy is available at stripe.com/privacy. We do not store full payment card numbers — Stripe handles all card data under PCI DSS compliance.
4.2 Third-Party AI Providers
The Service integrates with Third-Party AI Providers including Anthropic, OpenAI, and Google. Customer Data processed through AI Agents may be transmitted to these providers under their respective API terms. We select providers with strong data protection commitments and zero-retention API policies where available.
4.3 Business Transfers
In a merger, acquisition, or asset sale, information may transfer. We will notify you in advance.
4.4 Legal Requirements
When required by law, valid legal process, or to protect safety.
5. California Residents — CCPA/CPRA Rights
If you are a California resident, you have the following rights under the California Consumer Privacy Act (CCPA) and California Privacy Rights Act (CPRA):
- Right to know what personal information we collect, use, disclose, or sell
- Right to delete personal information we hold about you (subject to legal exceptions)
- Right to correct inaccurate personal information
- Right to opt out of the sale or sharing of personal information (we do not sell personal information)
- Right to limit use of sensitive personal information
- Right to non-discrimination for exercising your rights
To exercise these rights, contact us at legal@maestroworks.io. We will respond to verified requests within 45 days as required by law. We do not discriminate against users who exercise their privacy rights.
6. Data Retention
| Data Type | Retention Period |
|---|---|
| Account data | Duration of account + 90 days post-termination |
| Customer Data (AI Agent processing) | Deleted or anonymized within 90 days post-termination |
| Log and analytics data | Up to 24 months |
| Financial and billing records | As required by law (typically 7 years) |
7. Cookies
In the Service, we use essential cookies (required for Service function), analytics cookies, and preference cookies. Our website doesn't use cookies for analytics. You can control cookies through your browser settings, though disabling certain cookies may affect Service functionality. We do not use cookies for targeted advertising.
8. Security
We implement industry-standard technical and organizational safeguards including:
- Encryption in transit (TLS 1.2+) and at rest (AES-256)
- Access controls and multi-factor authentication
- Regular security assessments
- Incident response procedures
No method of transmission over the internet is 100% secure. In the event of a data breach affecting your personal information, we will notify you as required by applicable U.S. state breach notification laws.
9. Children's Privacy
The Service is not directed to individuals under 18. We do not knowingly collect personal information from minors and will delete such information promptly if discovered.
10. Force Majeure
We shall not be liable for any failure or delay in performing our obligations under this Policy to the extent caused by circumstances beyond our reasonable control, including failures of Third-Party AI Providers, cloud infrastructure outages, governmental actions, or other Force Majeure Events as defined in our Terms of Service.
11. State Privacy Laws
In addition to California, residents of Virginia (VCDPA), Colorado (CPA), Connecticut (CTDPA), and other states with applicable privacy laws may have additional rights regarding their personal information. We honor requests from residents of all U.S. states with applicable privacy laws. Contact legal@maestroworks.io to exercise your rights.
12. Changes to This Policy
We may update this Policy at any time. We will post the updated Policy with a revised effective date and notify you of material changes before they take effect. Your continued use of the Service after an update constitutes acceptance.
13. Contact Us
e-Tech Solutions Inc. d/b/a MaestroWorks.io
Attn: Privacy
legal@maestroworks.io
maestroworks.io/legal/privacy